FAQ

What is the return policy?

Please refer to our Return Policy page for more information.

When will I receive my order?

Due to Dreamland 142 being a new small business operating during the times of COVID-19, we ask that you give us a grace period of 2-3 weeks to deliver your pre ordered items. 

What do I do if I never received my order?

Please reach out to support@dreamland142.com immediately so we can attempt to rectify the situation. The sooner you make us aware of the situation, the better!

What do I do if I received a defective order?

In the unfortunate event that items are damaged due to MAIL CARRIER HANDLING, please notify us right away. Again, the sooner we hear from you, the more chance we have in rectifying any shipping damage. Please provide us with evidence of damage, (EX: photo) and it will be handled on a case-by-case basis. 

How do I make sure I order the right swimwear size?

All of our swimsuit designs run true to size in Small, Medium, and Large. As our sizes expand, we will also offer the corresponding measurements. 

What Do I Need to Find My Ring Size?

Want to know how ring sizes are measured at home? All you need is a pen, scissors, a ruler, and either a flexible measuring tape or string. The final piece of the puzzle is our ring size chart, which you can use once you’ve measured your finger. Don’t worry, it’s easy!

How to Measure Ring Sizes at Home?

To find your size, first, wrap the measuring tape (or string) around the base of the finger on which you plan to wear your ring. You want the string or tape to be snug, but not tight. Ideally, the measuring tape should be cloth — if you are struggling to wrap a measuring tape around your finger, just switch to a string to ensure your measurement is accurate.

Use a pen to mark the tape where it overlaps or cut the small piece of string with scissors. Then, simply measure the string in millimeters, or note how many millimeters it took to wrap the measuring tape around your finger.

Finally, compare your millimeter reading to our wedding ring size chart to find your perfect DL142 ring size.  

How do I contact your company if my question isn’t answered here?

All questions can be answered via email. Contact support@dreamland142.com if your questions weren't answered here.